Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, username, and profile details
• Payment Information: Processed securely through Stripe (we don't store full payment details)
• Service Information: Details about services you offer or purchase
• Communications: Messages sent through our platform, support communications
• Identity Verification: Documents required for seller verification (stored securely and separately)

1.2 Information We Collect Automatically

• Usage Data: How you interact with our platform, pages visited, features used
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (not precise location)
• Cookies and Tracking: See our Cookie Policy section below

2. How We Use Your Information

2.1 Primary Uses

• Providing and maintaining our marketplace platform
• Processing transactions and payments
• Facilitating communication between buyers and sellers
• Verifying seller identity and credentials
• Preventing fraud and ensuring platform security
• Providing customer support and resolving disputes

2.2 Secondary Uses

• Improving our services through analytics
• Sending important platform updates and notifications
• Personalizing your experience on our platform
• Complying with legal obligations

3. Information Sharing and Disclosure

3.1 When We Share Information

• With Other Users: Profile information visible to facilitate transactions
• Service Providers: Trusted partners who help us operate (Stripe for payments, hosting providers, etc.)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Safety and Security: To prevent fraud, abuse, or protect user safety

3.2 International Transfers

As a global platform, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers, including compliance with GDPR and other applicable privacy laws.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• Encrypted data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Multi-factor authentication for sensitive operations
• Regular data backups with secure storage

5. Your Privacy Rights

5.1 GDPR Rights (EU Users)

If you're in the European Union, you have these rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

5.2 Global Privacy Rights

Regardless of location, all users can:

• Access and update account information
• Delete their account and associated data
• Opt out of marketing communications
• Request information about data processing
• File complaints with relevant privacy authorities

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until account deletion, then anonymized or deleted
• Transaction Records: 7 years for financial and tax compliance
• Communications: 3 years for dispute resolution and support
• Identity Verification: As required by applicable law
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how users interact with our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Measure and improve platform performance

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing - see Stripe's Privacy Policy
• Google Analytics: Website analytics - see Google's Privacy Policy
• Communication Tools: Email and messaging services

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

12. Regional Compliance

12.1 European Union (GDPR)

We comply with the General Data Protection Regulation for EU users. Our legal basis for processing includes contract performance, legitimate interests, and consent where required.

12.2 California (CCPA)

California residents have additional rights under the California Consumer Privacy Act. Contact us to exercise these rights or learn more.

12.3 Other Jurisdictions

We strive to comply with privacy laws in all jurisdictions where we operate. Contact us if you have questions about compliance in your region.

This Privacy Policy is effective as of 8/13/2025 and supersedes all previous versions.